Reference

Our Terms and Conditions at 5feet11

These terms govern every interaction between you and 5feet11 — from opening your account to placing a wager and requesting a withdrawal via UPI, Paytm or PhonePe.

Account EligibilityPayment Rules — UPI, Paytm, PhonePeWithdrawal ConditionsAccount Suspension PolicyDispute Resolution

Explore the Lobby Read FAQ

What These Terms Cover and Who They Apply To

5feet11 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

By creating an account on 5feet11.net you confirm that you have read, understood and accepted these terms in full. The terms apply to all account activity including deposits made via UPI, Paytm or PhonePe, gameplay across our slots, live tables and sportsbook, and any withdrawal request

1
you submit. We may update these terms at any time; the revised version becomes effective the moment it is published on this page, and continued use of your account after that point constitutes acceptance. If any part of the updated terms is unacceptable to you, the
2
correct course is to cease using the account and contact our support team to close it. Jurisdiction-specific rules apply where local law restricts or modifies these terms.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

TERMS CONTACT PATHS

Reach Us About These Terms

Live Chat Our live chat team is available around the clock. Raise any query about account terms, payment conditions or withdrawal rules and we will respond within minutes.

Email Support Send a detailed query to our support address for written clarification of any clause in these terms. We aim to reply within 24 hours on all working days.

Help Centre Our self-serve help centre contains expanded explanations of every major clause — account eligibility, payment limits and dispute steps — searchable by topic.

POLICY HANDLING STANDARDS

How 5feet11 Manages Your Account Under These Terms

Every account on our platform is subject to defined security, data and usage rules.

Data Handling

We collect only the data needed to operate your account — name, contact details and payment identifiers for UPI, Paytm or PhonePe. We do not sell this data to third parties under any circumstances.

Cookie Use

Cookies on 5feet11.net are used strictly for session authentication, preference memory and fraud detection. You may adjust cookie settings in your browser; some features require session cookies to function correctly.

Account Security

Two-step verification is available on your account and we strongly encourage you to activate it. Any suspicious login activity triggers an automated alert to your registered email or phone number.

Record Retention

Transaction records, including UPI reference numbers and PhonePe receipts, are retained for a minimum period required by applicable law. You may request a copy of your records through our support team.

Requesting Changes

To update personal details, correct account information or request data deletion, contact our support team by email. We process such requests within seven business days and confirm completion in writing.

Who to Contact

For formal complaints about how these terms have been applied to your account, write to our compliance team via the email address listed in the help centre. We acknowledge all formal complaints within 48 hours.

Your Questions About These Terms Answered

Below are the questions we receive most often about the 5feet11 terms and conditions. Each answer is specific to how our platform operates for account holders in India where access is permitted under local law.

No — you accept once when you open your account. However, if we update the terms, a notification will appear on your next login and continued use of your account confirms fresh acceptance of the revised version.

Standard account verification is required before any payment method is activated. Once your identity is confirmed, UPI, Paytm and PhonePe are all available without separate payment-level approval in most cases.

Raise a dispute through live chat or email with your transaction reference number and the date of the withdrawal request. Our team will investigate and provide a written response within five business days.

Yes — we may suspend an account if we detect suspected fraud, a breach of these terms, or activity that conflicts with applicable local law. We will notify you and explain the reason wherever legally permitted.

Email our support team with your registered account details and a data-access request. We will compile and send your data summary within seven business days in accordance with our retention and data-handling policy.

Access and eligibility depend entirely on local law in your state. Where state-level law restricts or prohibits access, these terms are superseded by that law and our platform may not be available to you.

You may request account closure and data deletion by contacting support. Some records are retained for the minimum period mandated by law even after closure; we will inform you exactly which records fall under that requirement.

Our Terms and Conditions at 5feet11

Reach Us About These Terms

How 5feet11 Manages Your Account Under These Terms

Data Handling

Cookie Use

Account Security

Record Retention

Requesting Changes

Who to Contact

Your Questions About These Terms Answered

01 Do I need to accept the terms every time I log in?

02 Can I use UPI, Paytm and PhonePe under these terms without any additional verification?

03 What happens if there is a dispute about a withdrawal?

04 Can 5feet11 suspend my account under these terms, and for what reasons?

05 How do I request a copy of my personal data held by 5feet11?

06 Are these terms different for account holders in different Indian states?

07 Can I ask 5feet11 to delete my account and all associated data?

Related Pages