Reference

How 5feet11 Handles Your Personal Data

Q: How can I request a copy of the data 5feet11 holds about me?

Email privacy@5feet11.net from your registered email address and ask for a data access request. Include your account username. We will verify your identity and send you a copy of your data within 30 days of confirming the request.

Q: Can I ask 5feet11 to delete my personal data?

Yes. Send a deletion request to privacy@5feet11.net. We will remove your personal data after closing your account, keeping only the records Indian financial regulations require us to retain for a legally mandated period.

At 5feet11, we are transparent about what personal data we collect from your account, why we collect it, and how long we hold it.

Data collected with your consentStored on secured serversNo data sold to third partiesUPI & Paytm transaction records kept privateYour rights, clearly stated

Explore the Lobby Read FAQ

What Data We Collect and Why

5feet11 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with us, we collect the details you provide during registration — name, email address, mobile number, and where required by local law, identity verification documents. We also record transaction data linked to your UPI, Paytm, or PhonePe deposits and withdrawals so

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we can resolve any payment queries you raise. Device identifiers and session logs are collected automatically to keep your account secure and to detect unusual access. We do not collect data that is unnecessary for operating your account, and we do not share or sell your
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personal information to advertising networks. Access to this service and the handling of your data is subject to local law and is available only where local law permits.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how we use your data, want to request a copy of what we hold, or need to report a data concern, our support team is reachable…

Email Privacy Team Send a detailed privacy request to our dedicated data team at [email protected]. Include your registered mobile number so we can locate your account records quickly and respond accurately.

Live Chat Support Our live chat is open every day, around the clock. Start a chat from any page on 5feet11.net and ask to speak with the privacy or data team — a human agent will pick up the thread.

Help Centre Portal Log into your account at 5feet11.net and navigate to Help Centre. Submit a privacy ticket directly from your dashboard so we can match your request to your verified account instantly.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency sit at the centre of every decision we make about your data.

Encrypted Storage

All personal data, including identity documents you submit during verification and payment records from UPI or Paytm transactions, is stored using AES-256 encryption on servers that are access-controlled and audited regularly.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages on 5feet11.net are used. You can adjust cookie preferences through your browser settings at any time without affecting account functionality.

Account Security

Two-factor authentication is available on your account and we strongly encourage you to enable it. Login attempts from unrecognised devices trigger an email alert to your registered address so you are always aware of access activity.

Data Retention

We keep your account data for as long as your account is active. If you request account closure, we retain only the records required by applicable Indian financial and legal obligations, typically for a period specified under those laws, then delete the rest.

Third-Party Sharing

We share data only with payment processors — including UPI network partners, Paytm, and PhonePe — strictly to complete transactions you initiate. We do not share your data with marketers, data brokers, or advertising platforms.

Your Right to Request Changes

You may request access to your data, a correction of inaccurate records, or deletion of your account at any time by emailing [email protected]. We will confirm receipt and complete verified requests within 30 calendar days.

Common Questions About Your Privacy at 5feet11

Below you will find clear answers to the privacy questions our account holders ask most often. If your question is not listed here, contact us directly at [email protected] and we will respond within one business day.

We collect your name, email address, mobile number, and any identity documents you submit for verification. We also record payment transaction data from your UPI, Paytm, or PhonePe activity and device identifiers linked to your login sessions.

No. We do not sell, rent, or trade your personal data. The only third parties who receive your data are payment processors — UPI network operators, Paytm, PhonePe — solely to complete transactions you have authorised.

Email [email protected] from your registered email address and ask for a data access request. Include your account username. We will verify your identity and send you a copy of your data within 30 days of confirming the request.

Yes. Send a deletion request to [email protected]. We will remove your personal data after closing your account, keeping only the records Indian financial regulations require us to retain for a legally mandated period.

While your account is active we hold all account data. After you request closure, we delete personal information we are not legally required to keep. Records tied to financial transactions may be retained as required under applicable Indian law.

We use session cookies for login continuity and analytics cookies to see how pages are visited. You can disable non-essential cookies through your browser settings at any time. Doing so will not prevent you from logging into your account.

Contact us immediately via live chat on 5feet11.net or email [email protected]. Our security team will review your login history, freeze any suspicious activity, and help you secure your account with a new password and two-factor authentication.

How 5feet11 Handles Your Personal Data

Contact Us About Your Privacy

How We Protect and Manage Your Information

Encrypted Storage

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Your Right to Request Changes

Common Questions About Your Privacy at 5feet11

01 What personal data does 5feet11 collect when I open an account?

02 Does 5feet11 sell my personal information to third parties?

03 How can I request a copy of the data 5feet11 holds about me?

04 Can I ask 5feet11 to delete my personal data?

05 How long does 5feet11 keep my account data after I stop using the account?

06 Does 5feet11 use cookies, and can I control them?

07 What should I do if I think my account data has been accessed without my permission?

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